Service

Visit our existing websites for more information

Click here to download our Terms and Conditions

Search Search

Products
Departments
About
Contact

Customer Login

Search Search

Home
Service

Service Care

We provide the highest quality service so your equipment performs at its very best.

Please complete the Service Request Form below and our Service Team will be in contact with you to arrange the service or repair of your equipment.

For urgent service requests, please do not submit this form. Please ring the team directly on (02) 9714 1100.

For any other matters relating to service requests, you may contact our helpful Service Team on 1300 930 930 or email service@alphalifecare.com.au for more information.

Client details

Client's Full Name *

Main Contact details

First Name *

Last Name *

Phone Number *

Email Address *

Service details

Address *

Product Name (if known)

Serial Number (if known)

NOTE: Where products are damaged, please upload photos of the equipment to be serviced, e.g. wheelchair, shower commode, etc. as well as the damaged area and broken parts. This will help speed up the service procedure. (Maximum of 3 images / Limit of 2Mb per file)

File 1

File 2

File 3

Please fill in the reCAPTCHA.
Equipment Service and Replacement Guide

Regular servicing is recommended so your equipment is maintained to a high standard ensuring for the best results. To assist you below is a guide for servicing and replacement of equipment for your reference.

Product Type	Service Timeframe	Replacement Timeframe
Bed	12 Months	8 – 10 Years
Air Mattress	12 Months	3 – 5 Years
Foam Mattress – Pressure Care	Nil	3 – 5 Years
Foam Mattress – Non Pressure Care	Nil	3 – 5 Years
Hoist	12 Months	5 – 7 Years
Shower Commode	12 Months	5 – 7 Years
Shower Commode Seat	12 Months	12 – 18 Months
Manual Wheelchair	12 Months	3 – 5 Years